Abstract: This article deals with issues related to administrative services and the performance of municipalities. The topic has been subject to continuous debates in terms of the efficiency of the services which local authorities provide and the prospects for improving the process. The focus of the research is on work processes at the level of local administrative services, while its aim is to identify the major challenges which municipalities are facing and suggest possible measures for improvement. To accomplish this, a questionnaire for conducting an online research was designed. The questionnaire consisted of 12 questions and was sent to 265 respondents, which is the number of municipalities in Bulgaria.
The analysis made for the purposes of this research is based on the formal data submitted by 60 municipalities on the territory of the Republic of Bulgaria. The findings of the analysis helped us identify possible solutions for improving the monitoring and designing of work processes, updating provided administrative services and raising their efficiency as the basis for developing integrated electronic administration.
Abstract: The present article focuses on the problems of e-government and digital administrative services on a European scale and in the Republic of Bulgaria in particular. This is a controversial topic, important for all economic and social processes. In the context of the evolving Covid-19 crisis, investing in new digital administrative services can bring added value and significantly improve services provided to citizens and businesses. The study focuses mainly on the state of e-government and digital administrative services at a European level and in Bulgaria in particular, as the analyzed data cover the period from 2003 to 2020. As a result, some conclusions are formulated and a course of searching for opportunities to expand the policies towards developing individual components and systems, part of the e-government, to develop and change the administrative services provided, and to increase the efficiency of the services in the public sector is outlined.