Business Management

ISSN: 0861-6604-Print Edition
ISSN: 2534-8396-Electronic Edition

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  • Vesselin Blagoev, Elena Shustova, Alexandr Koichubayev
    PERCEPTIONS ABOUT IMPLEMENTATION OF SERVICE ROBOTS IN HOSPITALITY BUSINESSES IN KAZAKHSTAN AND RUSSIA - COMPARATIVE ANALYSIS
    JEL: O33, A14, M1.
    Keywords: hospitality, perceptions, robotization, quality, effectiveness
    Abstract: Our goal is to assess the understanding and acceptance of robotization in hospitality, based on research done in the two countries. This research applies a survey method to collect respondents’ opinion of hospitality employees vs hospitality customers. The main sampling frames are formed by employees of hotels, restaurants and other hospitality businesses. Five hypotheses are studied and tested for the two categories of respondents in each country. The results from the statistical analysis differ for the studied countries, and between the two studied categories of respondents. The study confirms the expectations of improving the quality and increasing the effectiveness of robotizing the hospitality businesses. This research adds knowledge and understanding of how the hospitality employees and customers in Kazakhstan and Russia consider the implementation of service robots. The statistics show that the findings have value and can be used by hospitality managers when they consider possible robotization.
  • Irena Emilova
    EXPRESSIONS OF INTERPERSONAL RELATIONSHIPS IN THE ORGANISATION
    JEL: A14, D23
    Keywords: relationship, interpersonal relationship, Timothy Leary’s methodology
    Abstract: In this paper, the term “interpersonal relationships” is defined as a scientific category. On the basis of particular literary sources, we view some expressions of interpersonal relationships. The research is based on the possibility of the selective application of Timothy Leary’s methodology. It presents concise characteristics of the: authoritative-leadership relationship; independent-dominating relationship; straightforward-aggressive relationship; distrustful-sceptic relationship; submissive-timid relationship; dependent-obedient relationship; cooperative-conventional and responsible-generous relationship.

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  • Editor in chief: Prof. Mariyana Bozhinova, PhD
  • Co-editor in chief: Prof. Krasimir Shishmanov, Ph.D.